Polityka zwrotu kosztów

Kavva offers a 60-day satisfaction guarantee on top of your statutory right of withdrawal. Return shipping is paid by the customer in both cases.

1. Statutory right of withdrawal (first 14 days)

Consumers in the European Union have the legal right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.

To withdraw, contact us at terrence@kavva.co with your order number. Send the goods back without undue delay, and in any case within 14 days of informing us of your withdrawal.

We refund all payments received from you, excluding the original delivery cost, within 14 days of receiving the returned goods (or proof of dispatch, whichever is earlier), to your original payment method.

You're welcome to try the item on and inspect it, the same way you could in a shop. If it shows signs of actual use beyond that, we may deduct an amount from your refund to reflect the reduced value — this is the only basis on which we reduce your refund during the statutory 14 days; we do not refuse a return outright in this window

Return shipping is paid by the customer, except where the item is defective or was sent in error.

2. Kavva 60-day satisfaction guarantee (day 15 onward)

Separately from, and in addition to, the statutory right above, we voluntarily extend your return window to 60 days from delivery.

For returns made after the first 14 days, under this extended guarantee:

• The item must be returned clean, unused, and resalable, with original packaging where possible.
• You may inspect it as you would in a shop, but it must not show signs of extended use.
• We may reduce or decline your refund if the item shows signs of prolonged use, has been washed or altered, contains stains, odors, hair, or debris, is damaged or worn, or is returned in an unsanitary condition.

Contact us at terrence@kavva.co before sending anything back — returns without prior authorisation aren't accepted. Package the item securely; damage from inadequate packaging may reduce your refund.

Once we've inspected your return, we'll confirm the outcome. Approved refunds go to your original payment method within 15 business days. Return shipping is paid by the customer in all cases except a defective or wrong item; outbound shipping is non-refundable unless the item is defective.

3. Damaged or incorrect items

Check your order on arrival and contact us within 48 hours if anything is defective, damaged, or incorrect — we'll resolve it as quickly as possible.